Privacy policy
A plain-English summary of what information this website collects, why, and what your rights are.
Last updated 4 September 2026
Who I am
Oakwell Admin Support is run by Emma, a UK-based virtual assistant. For anything to do with your personal information, email emma@oakwelladminsupport.co.uk.
What I collect and why
Contact form
When you send a message through the contact page I receive your name, email address, what you're looking for, and your message. This is sent to my inbox as an email using Resend, an email delivery service. It isn't stored in a database on this website. I use it to reply to you and, if we go on to work together, to set that up. The lawful basis is my legitimate interest in responding to enquiries, and then the contract between us if you become a client.
To protect the form from spam, it includes a hidden field and a simple timing check, and your connection's IP address is briefly used to limit repeated submissions. The IP address is not stored or logged for any other purpose.
Booking a Discovery Call
Calls are booked through Google Calendar appointment scheduling and held on Google Meet. The details you enter there (name, email, notes) are handled by Google under Google's privacy policy and appear in my calendar so I can hold the call.
Payments
Where a package can be bought directly, payment is taken by Stripe through a secure checkout page. Your card details go to Stripe, not to this website or to me. Stripe shares your name, email and what you bought so I can deliver the work and keep the records I'm required to keep for tax. See Stripe's privacy policy.
Website analytics
This site uses Vercel Web Analytics to understand which pages are visited. It is cookieless, collects aggregated data only (page views, referrer, country, device type), and does not track you across other websites or identify you personally.
Cookies
This website does not set cookies. If you follow a link to Google, Stripe or LinkedIn, those sites may set their own.
Working together
If you become a client I will handle business information on your behalf as part of the work you ask me to do. How that information is looked after is agreed with you directly before we start, and is kept only for as long as the work needs it.
How long I keep information
Enquiry emails are kept for as long as I need them to respond and follow up, and then deleted. Records relating to paid work are kept for six years after the end of the tax year they relate to, as required by HMRC.
Sharing
I don't sell or share your information for marketing. The only third parties involved are the services named above: Vercel (hosting and analytics), Resend (email delivery), Google (calendar and video calls) and Stripe (payments). Some of these are based outside the UK and operate under UK-approved safeguards for international transfers.
Your rights
Under UK GDPR you can ask to see the personal information I hold about you, have it corrected or deleted, object to how it's used, or ask me to restrict its use. Email emma@oakwelladminsupport.co.uk and I'll respond within a month. If you're not happy with how I've handled your information you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
If this policy changes, the updated version will be published here with a new date at the top.